Welcome to Shoppa by Stur, your AI-powered shopping assistant on WhatsApp.
At Stur, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.

Information We Collect

When you use Shoppa by Stur through WhatsApp, we may collect the following types of information:

Personal Information

• Your full name and phone number (as provided on WhatsApp)

• Profile photo (if publicly available via WhatsApp)

• Optional business details you share (e.g., store name, address, or links)

  
  

Chat & Transaction Data

• Images of products, orders, or receipts you share

• Messages or voice notes sent to Shoppa

• Order and payment details (e.g., product type, amount, recipient, date)

• Time, date, and frequency of your interactions

  
  

How We Use Your Information

We use this information to:

• Process and manage your orders and payments

• Help businesses manage inventory and communicate with customers

• Personalize your shopping experience

• Improve the accuracy of our AI understanding of text, images, and voice inputs

• Ensure security, fraud prevention, and troubleshooting

• Comply with legal and regulatory requirements

  
  

We do not sell or rent your personal data to any third parties.

Voice, Image & Message Processing

When you send images, voice notes, or messages, Shoppa by Stur may temporarily process them using AI tools to identify relevant product or transaction details (e.g., price, quantity, or customer name).

These inputs may also be used to train and improve our AI systems, but any personal identifiers are anonymized or removed where possible.

Data Storage & Security

We use encrypted servers and industry-standard security protocols to protect your data. Access is restricted to authorized personnel only and used solely for product improvement or support purposes. We store your data only as long as necessary to deliver services, comply with legal requirements, or enhance system performance. You may request deletion of your data at any time.

Third-Party Services

Shoppa by Stur integrates with trusted third-party services (e.g., payment gateways, delivery partners, analytics tools) to operate efficiently. We only share data necessary to provide these services and ensure all partners comply with standard data protection regulations.

Your Rights

You have the right to:

• Request access to the data we hold about you

• Correct or update your personal information

• Request deletion of your data

• Withdraw consent (which may affect your ability to use some features)

To make any of these requests, contact us at legal@stur.africa

Children’s Privacy

Shoppa by Stur is not intended for individuals under 18.
We do not knowingly collect data from minors. If such data is identified, it will be deleted immediately.

Policy Updates

We may update this Privacy Policy from time to time.
Significant updates will be communicated through WhatsApp or on our website at stur.africa/shoppa

Contact Us

If you have questions or concerns about this Privacy Policy, reach us at: contactshoppa@stur.africa